challenges of life

The Mandarin Oriental in Hong Kong is regularly listed in the world’s most highly valued hotels with regards to customer services and guest satisfaction. When its General Manager was once asked “what’s your secret?” He replied: “Maybe it’s because we give our front-line people the authority to say ‘yes’ to customers. But we don’t give […]

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People reading this blog must have felt pain by slightly burning their fingers many times while lighting a matchstick. Have you ever thought that God has provided our bodies with various mechanisms to tolerate unpleasant life conditions. For e.g. you can close or adjust your eyelids to block excess light. Your body sweats to mitigate […]

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